Frequently asked questions
Here you'll find the answers to the questions we get asked most often
Placing an order
There is a minimum order of£12.50.
Once your order is confirmed you will receive a confirmation email listing the items in your order, this will be viewable until your order has been delivered.
Making changes to your order
Yes, you can make changes to your order.
Your customer basket will let you know how long you have to make changes to your order, counting down from days to hours. This is located neat the top of the basket.
You can remove any item from your order by clicking the 'edit' button next to the product, then clicking 'remove'. The dialogue box will then close, with the changes made to the basket.
To cancel your order, this must be done prior to your order deadline.
If there is anything we can do to help - don't hesitate to get in contact with us at [email protected] or call 0781 363 0377.
Managing your account
If you are having trouble signing in and you have forgotten your password, click on 'sign in' and then click on the 'forgotten password?' link below the sign in fields. Enter your email address and then hit 'submit'. You will then receive an email with a link to reset your password.
Occasionally the password-reset email may be wrongly identified as junk mail. Please check your junk mail folder. If you haven't received anything don't hesitate to get in contact with us at [email protected] or call 0781 363 0377 and we would be happy to help.
To logout click on the 'person' icon in the top right which will open your customer account menu. Click 'log out' at the bottom.
You can stop receiving orders from us by emptying your basket of all the products. If you're moving away and want to deactivate your account with us please contact us on [email protected] or call 0781 363 0377. We can remove all of your personal data from our system.
We'd be really sorry to see you go. If there is anything we can do to help - don't hesitate to get in contact with us at [email protected] or call 0781 363 0377.
Issues with your order
You can check your contents of your confirmed order in 'previous orders'.
Occasionally an individual item that you have in your order may become unavailable. If this happens we will let you know via email that the item won't be delivered. We will refund the cost of the item either as credit to your account or refund it directly back onto your card. If credit has been applied this will automatically go towards your next order, you don't need to do anything.
If you think there is an issue that we have missed, don't hesitate to get in contact with us at [email protected] or call 0781 363 0377.
Collection & Delivery
We will be offering delivery shortly, but for now it is collection only.
We try to keep our packaging minimal, practical, and as eco-friendly as possible. Here’s how you can help us reuse or recycle it:
Paper Bags & Punnets – These can be recycled at home, or if they’re still clean and intact, feel free to return them.
Produce bags – these can be reused for storing produce, once finished with they should go in your general waste bin.
Please call us as soon as possible on 0781 363 0377 and we can let you know if there will still be someone at the Market Garden.
Otherwise, we will place your order somewhere just outside our gates for you to collect at your own risk. If we haven't heard from you, we will send you an email to inform you that we have done this for you.
As produce is harvested specifically to order we cannot refund you.
Payment
When creating an account with us - before you can confirm your order your payment details need to added to your account for us to take payment. Your payment will be taken when your order deadline passes at 11pm of your deadline day.
As a customer your orders can be modified at any point until 11pm of your order deadline day. To make changing your order straightforward, we use the encrypted stored details to take payment when your order deadline passes. If the details weren't stored, we would have to ask you for the details for payment or refund you every time your order was updated. In some cases, if your bank replaces your card, your saved payment details may update automatically. This depends on your bank and card provider and helps prevent missed payments.
To maintain the highest level of security, we never store or have visibility of your card details. Your card details are encrypted on your device before they are sent to us. This encrypted data is sent to our payment provider (Stripe) ensuring that we are never able to see your card details.
If your bank issues a replacement card, your saved payment details may update automatically in some cases. This depends on your bank and card provider and helps ensure payments continue without interruption. Our payment provider Stripe gives us a ‘token’ which can only be used to take payment from your card to our bank account.
You will receive an order confirmation email from us when your order deadline passes. This will list all of the items in your order and the total order value. You can also see your order summary in 'previous orders' in your customer account menu.
Privacy and personal information
You can find our privacy policy here : Privacy Policy.
All information you provide to us is stored on secure servers, except your payment card information. To maintain the highest level of security, we never store or have visibility of your card details. Please see the Payments frequent questions for more information on the use of payment cards.
Yes, please contact us [email protected] or call 0781 363 0377 if you would like us to deactivate your account and remove your details from our system.
Contact us
Email us
Need a little extra help? Don't hesitate to pop us a question to:
[email protected]
Phone / WhatsApp us
Want to speak to us?
feel free to call or message us on:
07813630377
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